Customer Service for Benefits - 2009 Consultation and Review
This is a past consultation23 Sep 09- 7 Jun 10
Introduction
Benefits are conducting a customer satisfaction survey to discover how customers feel about the current service provided.
Service users will be selected at random and sent a postal survey. The survey will be carried out via two mailings, in September 2009 and January 2010.
The results will be analysed to measure customer satisfaction and to monitor perceptions of the service provided. Ways of improving the service will also be explored based on customer feedback.
Technique
Postal Survey.
Contact: Benefits
Tel: 01202 633114
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