Customer Services Customer Satisfaction Survey (Telephone Survey)
This is a past consultation7 Aug 07- 1 Jul 08
Introduction
Customer Services are conducting an ongoing satisfaction survey to monitor the perceptions and experiences of Customer Services.
Service users will be selected at random and asked to take part in a telephone survey.
The results will be analysed on a monthly basis to measure customer satisfaction and monitor perceptions of the service provided. These will be compared over time and by the service contacted to determine where improvements are needed.
The results will be posted here on the website.
Technique
Telephone Survey.
Contact: Opinions
Tel: 01202 633354
Directgov