Customer Services Email Satisfaction Survey
This is a past consultation1 Aug 07- 31 Mar 09
Introduction
Customer Services are conducting an ongoing satisfaction survey to monitor the perceptions and experiences of Customer Services.
Service users will be selected at random and asked to complete an on-line. Customers that do not have access to the internet will be selected at random to take part in a telephone survey.
The results will be analysed on a monthly basis to measure customer satisfaction and monitor perceptions of the service provided. These will be compared over time and by the service contacted to determine where improvements are needed.
Technique
Web Survey.
Contact: Opinions
Tel: 01202 633354
