Overall satisfaction with the Council
This is a past consultation1 Sep 02
Introduction
Overall satisfaction with the Council.
Technique
Postal Survey.
Results
Overall satisfaction
The results in the 'Overall satisfaction with the Council' chart show that 53% of residents are satisfied with 'the way the Council runs things', compared to 68% in 2001. This is in line with a national decline in satisfaction which has been linked to the rising levels of Council Tax.
Overall satisfaction with the Council
The 'National Comparison' chart results show that overall, 53% of residents are satisfied with 'the way the Council runs things', compared to 68% in 2001. This is in line with a national decline in satisfaction which has been linked to the rising levels of Council Tax.
National comparisons
There has been an overall decline in satisfaction with Councils in the last three years. Poole, a Unitary Authority, is matching the performance of other Unitary Councils in the Country. You can view the results in the 'overall satisfaction with the Council' chart.
Councillor Brian Leverett 
, Leader of the Council, said: "The Audit Commission has said that we are a good Council" not far off being excellent. Despite low levels of Government funding, our drive for efficiency and our determination to keep the Council Tax under control, we are determined to do better to change perceptions and be considered excellent. Now we have this data, we can begin to start understanding and discussing what we need to do to improve. With a new direction 'Striving for Excellence', clear long term priorities and 5 major projects, the building blocks are in place to achieve the excellence in our services that residents deserve and expect."
The Council commissioned MORI (Market Opinion Research Institute) to carry out some discussion groups to help understand what are the key influencers on satisfaction, and how the Council can do better.
Contact: Opinions
Tel: 01202 633354
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