2006 Best Value Residents Satisfaction Survey

Overall Summary

63% of said they were either satisfied or very satisfied with the Council overall, which is an increase of 19% in the satisfaction rating since the survey was last carried out in 2003.  This result rated Poole Council the best out of all 46 unitary authorities in England and 6th overall in the country out of 149 local Councils.

The presentation of key findings can be seen to the left.

Council Services

Many of the Council's services have seen an increase since the last survey in 2003, and many perform above the average for Unitary Authorities.

Environmental services – percentage satisfied

Indicator

Service

2006

2003

Change

BV89Litter and rubbish

76

62

Up

BV90AWaste collection

93

89

Up

BV90BWaste recycling

84

71

Up

BV90CWaste disposal

78

75

Up

Bus Services – percentage satisfied

Indicator

Service

2006

2003

Change

BV103Transport information

55

49

Up

BV 104Bus services

55

55

=

Culture and Leisure – percentage satisfied

Indicator

Service

2006

2003

Change

BV119ASports and leisure

66

57

Up

BV119BLibraries

81

73

Up

BV119CMuseums / Galleries

46

52

Down

BV119DTheatres / Concert Halls

69

66

Up

BV119EParks / open spaces

86

86

=

opinions@poole.gov.uk

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